"We envision case managers as pioneers of healthcare change...key initiators of
and participants in the healthcare team who open up new areas of
thought...research and development...leading the way toward the day when every
American will know what a case/care manager does and will know how to access
case management services."
"Case/Care managers believe patients need an
advocate...someone who helps clients understand what's wrong with them, what
they need to do about it and why those treatments are important. In this way,
case and care managers serve as catalysts. By participating in the equation,
case and care managers enable their clients to achieve goals more effectively
and efficiently."